Warranty Policy

Thank you for choosing American LED Screens. This Warranty Policy explains the coverage for LED products purchased through our website or directly from our team. This warranty is provided directly by Mirackle, the manufacturer of the LED panels and components. American LED Screens does not assume responsibility for warranty coverage.

Coverage Duration
• LED Panels and Components: Covered for a period of 3 years from the original date of purchase.

What Is Covered
This warranty applies to all components of Mirackle-manufactured LED panels. If the product or any part proves to be defective due to faulty materials or workmanship under normal usage conditions, Mirackle will repair or replace it at no cost during the warranty period.

What Is Not Covered
This warranty does not cover:
• Damage resulting from accidents, misuse, abuse, or unauthorized modifications.
• Issues caused by improper installation or handling.
• Damage due to natural disasters, theft, vandalism, or power surges.
• Normal wear and tear or cosmetic imperfections (scratches, dents, etc.).
• Damage to ports, cables, or connectors due to negligence or mishandling.
• Third-party repairs not authorized by American LED Screens.

Novastar Warranty
Video processors manufactured by Novastar and sold through American LED Screens are protected by a 1-year limited warranty provided directly by Novastar. This applies only to standalone video processors (not integrated components within panels).

For Novastar warranty service, claims must be submitted directly to Novastar North America. American LED Screens is not responsible for the processing or fulfillment of Novastar’s warranty program.

How to Submit a Warranty Claim

To start a warranty claim for Mirackle-manufactured products, please gather your proof of purchase, photos or videos showing the issue, and a detailed description of the problem. American LED Screens will assist you in coordinating the claim with Mirackle and will help guide you through the required steps, even though the warranty is ultimately provided and fulfilled by the manufacturer.

In most cases, customers are responsible for shipping the product or affected components to the designated service location, unless otherwise indicated during the warranty evaluation. Depending on the diagnosis, replacement modules, parts, or repair instructions may be provided without requiring the full product to be returned.

Contact Us

For warranty claims or questions, please contact Mirackle directly: contact@mirackle.us  

For other inquiries, contact American LED Screens at info@americanledscreens.com or via Phone: +1 (786) 642-9676